Shipping Information

AUSTRALIA

Priority Express Post orders received before 9:00am AEDT are shipped the same day. Express orders placed on a weekend or a public holiday will also be sent on the next business day.

As we are a small business, there may be some delays during and following our sale/promotional events due to the high volume of orders received (we are so grateful - thank you!). We promise we are working extra hard to ensure your order is shipped ASAP. 

You will receive a confirmation email from Bedhead Hats to confirm that your order has been placed. Once your order has been dispatched, you will receive an email from Bedhead Hats with tracking information. If you don’t receive an email, please check your junk, bulk or promotions mailboxes. If you still can’t find it, it’s possible we have an incorrect email address for you. Please email us at contactus@bedheadhats.com.au with your Order Number (NET-XXXXXX) to check the status of your order.

Regular Shipping
Australia Post Eparcel offers 3-10 day delivery. Regular Post orders are dispatched as soon as possible (THERE ARE DELAYS DURING SALE EVENTS AND PROMOTIONAL PERIODS). We are located on the NSW Central Coast, 2265. Parcels to Sydney Metro usually takes 2-3 days & to other Eastern seaboard capital cities usually take 3-5 days. Parcels to WA take at least 5-7 working days to trek across the Nullabor. These estimations are general & based on our experience using Australia Post. 

To calculate your personal delivery time, visit Australia Post Delivery Calculator & enter 2265 as the 'FROM' postcode. 

Please note that during our sale/promotional events, delivery may be longer than the specified times above.

Express Shipping
Australia Post 'Express Post' Eparcel offers 1-3 days delivery (limited areas). Currently, Australia Post maintains that Express Post remains their fastest postal service, but their next-business-day delivery is not guaranteed for all areas. Check service areas here. 

We are located on the NSW Central Coast - 2265. From experience, we have not always found this service to be a truly overnight service - hence we quote 1-3 days to avoid customer disappointment (or late running parcels needed for gifts or holidays!) We cannot guarantee how fast Australia post will delivery an Express Post orders.

Please note: Bedhead Hats is not responsible for any delays caused by Australia Post, especially during high-volume seasons. Please note that all delivery times are estimated. Bedhead Hats is not guaranteeing delivery dates.

Bedhead Hats is not liable for missing parcels due any errors on the customer or Australia Post’s part.

Shipping Insurance 
We highly recommend that you add Shipping Insurance to your order to protect against loss, theft or damage to your goods within 30 days of purchase. Much care is taken to package and ship your parcel, however, in the unlikely event that the courier (domestic) has confirmed that your parcel was damaged or lost in transit, we will do our best to assist you in getting the most favourable outcome where possible. Replacement items will be sent out via regular post to the original address. 

Unfortunately, if the order was not purchased with Shipping Insurance, we are not liable to replace or refund the order. The courier is responsible for the safe delivery of your parcel. In most cases, if the customer reaches out to the courier, the courier will compensate you directly.

Any issues please email us at contactus@bedheadhats.com.au with your order number and we will get back to you with your order’s whereabouts.

INTERNATIONAL

All International Shipping costs listed in AUD.**
*For customers wanting to ship to China & Hong Kong, we currently have an exclusive Distributor in China that you may contact. Please email Melissa on contactus@bedheadhats.com.au for details.

Please note that all delivery times to NEW ZEALAND are estimated between 10-22 days. For all other countries, you can visit the Australia Post website to see current estimates for delivery times to your country.

Bedhead Hats does not guarantee delivery dates. Delivery estimates should be used as a general guide only. All estimates are for international metro destinations – items sent to regional and rural locations will likely take longer.

Items may be held longer than usual by Australian and overseas customs authorities.

All other international orders are shipped using Australia Post. This service uses Australia Post to the destination country, then lodges the parcel with that country’s local postal service that will make final delivery to customer.

Note: When ordering from countries outside of Australia, duty and taxes may be payable by you depending on the rules governed by the country you are importing to.

Taxes & Duties
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.

Currency Conversions**
All prices listed on our site are charged to your credit/debit card in Australian dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but, in general, it should match closely with the current rate. For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator. Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank - this is out of our control.