Returns Policy

Bedhead Hats Returns & Exchanges Policy

We know that buying clothing online can be tricky when you haven’t had the chance to feel the fabric or try it on. That’s why we offer a flexible returns policy, allowing you to return eligible items for a refund or exchange—as long as they meet our return conditions.

Returns Timeframe

• Australian Orders: You have 30 days from the date of purchase to return an item for a refund or exchange (with proof of purchase).
• International Orders (including New Zealand): You have 30 days from the date of purchase to return an item for a refund only (with proof of purchase). Unfortunately, exchanges are not available for international purchases.

Exchange Options (Australia Only)

If your return meets our conditions, you can choose to:

• Exchange for another size, style, or colour – If your preferred replacement is available, we’ll send it out once we receive your return.
• Receive a refund – A full refund will be issued for the purchase price of the returned item(s).

Please Note: If the replacement item is of higher value than your original purchase, you’ll need to pay the difference before we process the exchange. If the replacement item is of lower value, we will refund the difference.

Sale & Clearance Items

• Items priced at $20 or less are considered Clearance and cannot be returned for change of mind, including size, colour, or print selection. This policy complies with Australian Consumer Law and the ACCC.

Return Conditions

To be eligible for a return or exchange, items must:

• Be in new, unworn condition
• Have all swing tags attached

If your return does not meet these conditions, we will send the item(s) back to you at your expense.

Return Postage & Responsibility

• Return postage costs are the customer’s responsibility.
• We recommend using tracked postage, as we cannot be responsible for lost returns.

Detailed Returns & Exchange Instructions

Exchanging Full-Priced Items or Bundle Items

(Applies to: Full-priced items, including items purchased in Summer Essentials Bundle, Winter Essentials Bundle, Adult Bundle or Children's Heritage Bundle)

1. Contact Us – Email us at contactus@bedheadhats.com.au with your return request and the details of the item(s) you’d like in exchange.
2. Return the Item(s) – We’ll provide return instructions. You’ll need to post the item(s) back to us at your expense.
3. Free Postage for Replacements – Once we receive your return, we’ll send out your replacement item(s) free of postage charges.

Exchanging Sale Items

(Applies to items purchased during a sale event or from the SALE category at a discounted price)

1. Contact Us – Email us at contactus@bedheadhats.com.au with your return request and the details of the item(s) you’d like in exchange.
2. Return the Item(s) – We’ll provide return instructions. You’ll need to post the item(s) back to us at your expense.
3. Provide a Return Satchel – You must include a prepaid return postage satchel with your return, so we can send your replacement item(s) back to you.
4. Stock Availability Notice – Exchanges for sale items cannot be guaranteed due to limited stock availability.

Final Sale Items: Sale hats or items priced $20 or less are considered final sale or clearance and cannot be returned or exchanged due to change of mind, size, colour, or print selection.

Returning an Item for a Refund

1. Contact Us – Email us at contactus@bedheadhats.com.au with your return request and the details of the item(s) you’d like to return for a refund.
2. Return the Item(s) – We’ll provide return instructions. You’ll need to post the item(s) back to us at your expense.
3. Refund Processing – Once we receive the return, we’ll process a refund for the purchase price of the item(s) to the original payment method used at checkout.

Store credits are not available.

A Friendly Reminder

Our team is here Monday to Friday from 8:00 AM – 4:00 PM (AEDT). On weekends, we’re out enjoying the sunshine with our loved ones—just like you!

If you have any questions, feel free to reach out to our customer service via email - contactus@bedheadhats.com.au

CONSUMER GUARANTEES 

Our Returns Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it). 

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.  

Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.  

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. 

Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. 

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below. 

 
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS 

When returning or exchanging a faulty, damaged or incorrectly described item, Bedhead will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Bedhead prior to sending goods back to us. Should you need further assistance regarding this process, please contact Bedhead as soon as practicable.  

 
ONLINE CANCELLATIONS & ORDER AMENDMENTS 

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to: 

• Change of delivery address 

• Changes to colours and sizes 

• Adding or removing items 

• Applying discounts 

• Full order cancellations 

Please ensure all details provided are full and correct at the time of order placement.